Return Policy

We have a 7 day return policy on new unopened merchandise from the date of shipment. You may return merchandise at any time during the 7 day period.

Kami mempunyai polisi pemulangan 7 hari pada product baru yang belum dibuka dari tarikh penghantaran. Anda boleh mengembalikan produk tersebut kepada kami pada bila-bila dalam tempoh 7 hari.

Terms & Conditions

It is your responsibility to inspect all of your items upon receipt of the shipment. Any claims for DOA, missing parts or damage must be reported within 48 hours of receipt of goods according to the tracking info.

There will be no exceptions to this policy, making statements like ‘I just noticed it’, or ‘I just now opened the item’ or ‘I didn’t notice it earlier’ or ‘I didn’t know’, or ‘I was on vacation/out of town’ will not change the enforcement of this policy.

We do not guarantee compatibility between items. If you have any questions about compatibility, please ask before placing your order. We will not accept returns due to incompatibility.

No refunds will be given on any used merchandise OR any of the following items: e-juice, batteries, atomizers, replacement coils, mesh, drip tips, wick or wire. All other merchandise must be in new unused condition to be eligible for a refund.

All shipping costs are non-refundable. If your order qualified for Free Shipping, we will deduct the shipping cost associated with the shipment of your order from your refund.

All returns must have prior written authorization. To request authorization, please use the form on the right. All returns that do not have prior authorization will be rejected.

We welcome feedback on this policy in any areas you may feel are unfair or we have not addressed properly, contact us and we will find a way to make everyone happy.


RMA Request Form / Borang Permohonan



Order #

Reason for Return

I hereby agree with the terms and conditions stated above